Does the Cheapest Quote Always Offer the Best Value?
If you're solely focussed on finding the cheapest quote without attributting a value to the level of service provided, it could be a false economy...
When comparing two quotes make sure you're comparing like for like, and weigh up the potential hidden costs of chosing the cheapest quote without considering service.
Potential Extra Cost Implications If Service Isn't Considered:
Multiple Deliveries
Not everything is in stock and you aren't notified of back orders.
Cost Implication: Potential project delays and uncertainty whilst your site team await the required materials. The additional emissions are also bad for the environment.
Time Slots Aren't Met
Delveries arrive late or aren't booked in correctly, meaning they are turned away by the site banksman.
Cost Implication: Project delays or your site team take longer to unload as they need to go off site.
Products Don't Meet Expectations
Similar but unspecified or inferior products are delivered.
Cost Implication: Project delays, or worst-case scenario the products need to be replaced after installation, as they don't meet the required standard.
Wrong Items Are Delivered
You don't get the items and / or quantities you need.
Cost Implication: Potential project delays whilst you await redelivery, which will likely be dependant on having a supplier that both cares and is close enough to provide a solution.
Choose The Quote That Offers The Best Value
Wasted time and project delays all incur extra costs, not to mention additional stress for your site team! So rather than just going with what is initially perceived to be the cheapest quote, also consider the level of service each supplier delivers too. Ensuring they:
- Hold good stocks of key lines and are close to central London, for easy next day or same day delivery.
- Provide proactive communication, notifying you of any back orders prior to delivery.
- Have their own fleet of delivery vehicles, which are FORS registerd.
- Actively measure and record their order processing and delivery accuracy.
- Can provide quality assurance through ISO certification, plus technical support and datasheets.
- If something doesn't quite to plan, they do everything they can to put it right.
By choosing a supplier that can offer both competitive prices and great customer service you'll get the best value!
Read how Fixmart delivers on all the above with unbeatable customer service in our Company Profile
Alternatively contact our friendly team on 01322 274226 or [email protected] for a quick quote.