Thank you for your Feedback!
We're really pleased to share our recent Net Promoter Score, along with just a few of the great comments we recieved from customers.
What is a Net Promoter Score?
A Net Promoter Score (NPS) is the percentage of customers rating their likelihood to recommend a company or a service to a friend or colleague.
Customers are presented with the standard NPS question, "On a scale from 0-10, How likely are you to recommend the company to a friend or colleague?"
Customers are then classified into three groups depending on the score they selected. Those scoring 9-10 are deemed as Promoters, 7 and 8 as Passives and any score below 6 is classed as a Detractor.
A company’s NPS is then calculated as the percentage of 'promoters' (people who scored 9 or 10) minus the percentage of 'detractors' (people who scored 0 to 6).
We scored 57, which is classed as excellent, as the scoring can range from -100 to +100. Anything above 70 is often thought of as World Class!
Customer Feedback
In addition to the NPS question we also asked our customers what they liked / disliked about us, and was delighted with all the great feedback. Below is just a selection of fantastic comments we received.
- “Brilliant company – always return quotes on-time and fast delivery.”
- “Efficient service and response to all emails and telephone calls. Orders are dealt with promptly, no issues with backorders and deliveries.”
- “Excellent range of products. Easy to use website. Very helpful staff.”
- “The customer service is great; their system is excellent. You are notified on the confirmation when the items are on balance when they are due. Their stock range is great.”
- “Helpful, quick to respond to enquiries and a great service”
- “A lot of material is next day and you can submit orders later than most suppliers to receive items next day”
- “Good prices, swift deliveries, good service”
- “Fast turnaround and good product knowledge”
- “They have a very wide range of products and have a really good team”
- “Next day deliveries and friendly helpful staff.”
- “Very quick delivery and a wide range of products.”
- “Local company with a wide variety of products readily available”
- “They have a very wide range of products and have a really good team”
- “Quick service and very helpful sales team. Can’t help enough”
We’d like to say a big thank you to all our customers for such terrific feedback!